Sunflower Bank, N.
A.
is looking for an energetic, highly motivated individual to fill the position of a full-time Fraud Intake & Investigation Specialist in Wichita, KS! The primary responsibility of this role is to conduct thorough investigations into several types of fraud, including ACH, wire, check, Zelle, and debit card fraud.
The Fraud Intake and Investigation Specialist will be responsible for interacting with customers, managing the intake process, conducting investigations, and coordinating with relevant internal teams.
The Fraud Intake and Investigation Specialist to focus on investigating and resolving cases efficiently.
Serve as the primary point of contact for customers reporting suspected fraudulent activities related to ACH, wire, check, Zelle, and debit card transactions.
Conduct comprehensive intake interviews with customers to gather detailed information regarding the alleged fraudulent activities.
Accurately document and maintain detailed case files, ensuring all relevant information and evidence are properly recorded and organized.
Create and submit Questionable Activity Reports (QARs) for fraudulent transactions.
Utilize various fraud detection tools and systems to analyze transactional data, identify patterns, and assess potentially fraudulent activities.
Investigate and analyze suspicious transactions, including researching customer account history, reviewing transactional data, and verifying information through internal and external sources.
Collaborate closely with internal stakeholders, such as fraud prevention teams, customer service, compliance, and legal departments, to gather additional information and coordinate investigations.
Communicate with customers regarding the status of their fraud investigations, providing updates and resolution timelines as appropriate.
Act as a point of contact for all bank employees for fraud verification/fraud incidents.
Education / Experience Preferred:
Bachelor's degree in finance, criminal justice, or a related field preferred.
Combination of education/experience in a bank fraud department or bank operations in lieu of degree.
Proven experience (2 years) in fraud investigation, preferably within the banking or financial services industry preferred.
Strong knowledge of fraud prevention techniques, investigation procedures, and regulatory compliance.
Excellent analytical and problem-solving skills, with the ability to interpret complex data and identify patterns or anomalies.
Exceptional verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders at all levels.
Detail-oriented with strong organizational and documentation skills.
Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
Familiarity with ACH, wire, check, Zelle, and debit card fraud investigation processes and protocols.
Professional certifications related to fraud prevention, such as Certified Fraud Examiner (CFE), are a plus.
Spanish bilingual preferred.
Ability to maintain confidentiality.
Sunflower Bank Benefits employees enjoy outstanding benefits, including:
401(k) Plan with 6% Match
Health/Dental/Vision Insurance
Company-paid Life Insurance
Tuition Reimbursement
Fitness Reimbursement
Paid Time Off
Volunteer Leave
Paid Holidays
Plus many more employee perks & incentives!
People choose to “bank” with us, but for those we serve, we’re more than a bank.
We strive to be the financial backbone of their lives and we know that starts with our team.
If you qualify, apply online at www.
sunflowerbank.
com/careers.
You’ve never worked anyplace like Sunflower Bank!
EOE/AA: Minorities/Females/Disabled/Vets
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